Frequently Asked Questions:
Shopping Online
Why do some items say 'temporarily out of stock'?
Will the item I order look exactly like the picture?
Can I request that an item be sent to someone as a gift?
How do I place an order?
What should I do if I experience difficulty placing my order online?
Payment & Shipping
What methods of payment do you accept?
What is the 3-digit security code and why do you ask for it (during checkout)?
Can I order by phone?
Will I be charged sales tax?
How do I pay with a Modern Artisans gift certificate?
How do I know if I placed my order successfully?
How will my shipping charges be calculated?
Do you ship overseas?
Other
Can I order a printed catalog?
Do you offer an affiliate program?
Shopping Online
Why do some items say 'backordered' or 'temporarily out of stock ?
Because our items are made in small batches or individually handmade, the stock is often limited. The backordered message indicates the item is currently out of stock, but more will be available soon.
Will the item I order look exactly like the picture?
In most instances, yes. However, all items are handcrafted by an individual, not a factory. Therefore, there may be slight variations in some products including color and detail. Even so, we make every effort to make sure that the product shown is what you will receive.
Can I request that an item be sent to someone as a gift?
Certainly! Any item from Modern Artisans can be sent to a gift recipient with a gift note. Many items can be gift boxed. Once an item is added to the shopping cart, you will be presented with the gifting options. Although some items are too large to be gift boxed, there is still the option to add a free gift note.
While you are browsing, be sure to view our suggestions for a unique gift idea!
How do I place an order? It's easy. First click on the product image or product name to view the item details. Should you decide to purchase this item, add it to your order by simply clicking the “Add to Cart” button. You will be taken to your personal shopping cart where this item has now been added. You may continue to shop by clicking the “Continue Shopping” button or you may begin your checkout. To checkout you will be asked for billing, shipping and payment information. Once this information is complete, just click “Place Order” button to complete your order. A confirmation page will display your completed order and you will receive a confirmation via email as well.
What should I do if I experience difficulty placing my order online?
If you experience any difficulty placing your order or require assistance, contact customer service at 1-877-848-0957 (Mon-Fri, 9AM - 8PM EST) or email anytime using our contact page.
Payment & Shipping
What methods of payment do you accept?
Modern Artisans currently accepts Visa, MasterCard, American Express, Discover, and Paypal.
What is the 3-digit security code and why do you ask for it (during checkout)?
The security code is the last three digits of the code printed on the back of your Visa, Mastercard, or Discover credit card (see below for American Express). This is an added security feature to help prevent fraud. We ask for this to make your online shopping experience as safe as possible.
For American Express cards, this security code will be 4 digits and is frequently found on the front of your card (just above the account number) as shown below:
Can I order by phone?
The preferred method is to place orders online. However, if you feel uncomfortable with online ordering, you may call our Toll Free Customer Service Line from 9:00AM to 8:00PM EST at 1-877-848-0957.
Will I be charged sales tax?
We are currently required to collect sales tax for shipments to North Carolina only. For North Carolina shipments, the appropriate tax rate is added automatically to the merchandise total.
How do I pay with a Modern Artisans gift certificate?
Simply place your items in the shopping cart and proceed to checkout. After completing the shipping information, enter your gift certificate code in the field provided.
How do I know if I placed my order successfully?
After completing your checkout process, a confirmation page will display your completed order and you will receive a confirmation via email as well.
How will my shipping charges be calculated?
Unlike many companies, we do not pad our shipping charges with extra handling fees. Shipping charges are flat value-based rates as shown in the table below. We ship all in-stock items immediately after receiving your order. However, you should allow up to two weeks after the shipment date to receive your order. For items that are on back-order, please allow extra time. To view the shipping cost, view our shipping page here.
Do you ship overseas?
Modern Artisans currently ships to all of the 50 United States as well as all APO/FPO addresses, US territories, and Puerto Rico with the shipping costs listed in the table above.
Residents of Ireland, Western Europe, Japan and Canada may also place an order for delivery via Global Priority Mail via the US Post. Please note that the shipping charges listed above will not apply to international shipments. Actual shipping charges will apply to your order. To view that actual shipping cost, add an item to your shopping cart. In your cart, add your delivery country, city, and postal code to see the actual delivery cost.
Other
Can I request a printed catalog?
We are not currently offering a printed catalog. To view the full line of products currently available from Modern Artisans, visit us online at www.modernartisans.com.
Do you sell wholesale?
No. Modern Artisans is a retail-only business.
Do you offer an affiliate program?
Yes! If you operate a website and would like to become a Modern Artisans affiliate, click here for details.